Refund Policy

PricePilot provides digital subscription-based services that give users access to pricing tools, valuation insights, marketplace analysis, and related features.

By subscribing to PricePilot, you agree to the applicable monthly or annual subscription fees displayed at the time of purchase.

Eligible new users receive three free Price Estimates and three free Deal Checks, once on signup. No payment card is required for this allowance.

The free allowance does not automatically become a paid subscription or create a billing obligation. Paid access starts only when you separately select and authorise it at checkout.

We assess refund requests fairly in light of the service supplied and applicable law. Nothing in this policy limits statutory consumer rights, including cooling-off, cancellation, service-quality and refund rights where they apply.

However, refunds may be considered for: duplicate charges, incorrect billing amounts, technical issues preventing reasonable access to the platform, unauthorized transactions, or exceptional circumstances reviewed at our discretion.

A request may be declined where permitted by law, for example after substantial use of a correctly supplied service. This is not a blanket waiver of consumer rights or a limit on legitimate disputes about incorrect charges or access failures.

Users may cancel their subscription at any time. Once cancelled, your subscription remains active until the end of the current billing cycle. No further charges will be processed after cancellation. Access may be removed at the end of the billing period.

To request a refund, email support@pricepilot.co.za. Please include your full name, account email, payment date, and reason for the refund request. Requests are typically reviewed within 5–10 business days.

If a chargeback is initiated without first contacting PricePilot support, we reserve the right to suspend or terminate access to the platform pending investigation.

PricePilot reserves the right to update or modify this Refund Policy at any time. Continued use of the platform after changes are published constitutes acceptance of the revised policy.

For any billing or refund-related queries, email PricePilot Support at support@pricepilot.co.za.