Refund Policy

PricePilot provides digital subscription-based services that give users access to pricing tools, valuation insights, marketplace analysis, and related features.

By subscribing to PricePilot, you agree to the applicable monthly or annual subscription fees displayed at the time of purchase.

From time to time, PricePilot may offer free trials, promotional pricing, or discounted access periods.

Unless cancelled before the trial or promotional period ends, your subscription may automatically convert into a paid subscription.

Due to the digital nature of the platform and the immediate access provided to our services, refunds are generally not provided once a subscription payment has been processed.

However, refunds may be considered for: duplicate charges, incorrect billing amounts, technical issues preventing reasonable access to the platform, unauthorized transactions, or exceptional circumstances reviewed at our discretion.

Refunds will generally not be issued for: change of mind, partial use of a billing period, failure to cancel before renewal, dissatisfaction where the platform functions as intended, or temporary marketplace data inaccuracies / third-party listing changes.

Users may cancel their subscription at any time. Once cancelled, your subscription remains active until the end of the current billing cycle. No further charges will be processed after cancellation. Access may be removed at the end of the billing period.

To request a refund, email support@pricepilot.co.za. Please include your full name, account email, payment date, and reason for the refund request. Requests are typically reviewed within 5–10 business days.

If a chargeback is initiated without first contacting PricePilot support, we reserve the right to suspend or terminate access to the platform pending investigation.

PricePilot reserves the right to update or modify this Refund Policy at any time. Continued use of the platform after changes are published constitutes acceptance of the revised policy.

For any billing or refund-related queries, email PricePilot Support at support@pricepilot.co.za.